Privacy Policy

1. Who We Are

Bespoke Mysteries LLC ("Bespoke Mysteries," "we," "us," or "our") is a luxury immersive entertainment company based in the Dallas-Fort Worth Metroplex, Texas. We operate the website at bespokemysteries.com and provide custom mystery experience services to private clients and corporate customers.

For any privacy-related enquiries, please contact us at: games@bespokemysteries.com

2. Information We Collect

We collect information you voluntarily provide to us when you submit a consultation request through our website. This may include:

• Your full name
• Email address
• Phone number (optional)
• Estimated event date
• Number of guests
• Occasion type and package interest
• Your vision and any details you share about your event or venue

We do not collect payment information through our website. All payment processing, if applicable, is handled through separate, secure third-party payment processors.

We may also automatically collect limited technical data when you visit our site, including your IP address, browser type, and pages visited. This data is used solely for website performance and security purposes.

3. How We Use Your Information

We use the information you provide exclusively to:

• Respond to your consultation request and contact you to discuss your event
• Design and plan your bespoke mystery experience
• Send you information relevant to your booked or enquired-about experience
• Maintain records of our client relationships and communications
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never use your information to send you unsolicited promotional material unrelated to your enquiry.

4. Data Sharing and Third Parties

We share your data only with the following service providers as necessary to operate our business:

• Cloudflare, Inc.: Our website is hosted and our form submissions are processed through Cloudflare infrastructure. Cloudflare may process your form data as part of this service. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• Email Service Providers: We may use a third-party email platform to manage our responses to your enquiries. These providers are contractually bound to protect your data.
• Analytics and Advertising Partners: We use Google Analytics, Google Ads, and Meta Pixel to understand website traffic, measure the effectiveness of our advertising, and reach interested audiences. These partners may collect technical data and use cookies to track your interactions with our site.

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

5. Confidentiality of Client Information

Given the deeply personal nature of our services, which may involve details about your home, your guests, and family or professional history, we treat all client information as strictly confidential. Information shared during the creative process (such as personal anecdotes, relationships, or backstories used to craft your experience) is used only for that purpose and is never shared, sold, or disclosed to any third party.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. If you have not engaged our services and wish to have your enquiry data deleted, please contact us at games@bespokemysteries.com and we will remove it within 30 days.

7. Cookies and Tracking

Our website uses functional cookies, analytics cookies (such as Google Analytics), and advertising pixels (such as Meta Pixel and Google Ads) to improve your browsing experience, measure site performance, and understand our audience. These tools may automatically collect technical data such as your IP address, browser type, and interactions with our website. You can manage your cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Object: Object to our processing of your personal data
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at games@bespokemysteries.com. We will respond within 30 days.

9. Children's Privacy

Our services are intended for adults, and our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has submitted information through our website, please contact us immediately.

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: